Job Description for:  Claims & Contract Administrator

Status:                   Full-Time

Department:       Operations

Reports to:          Director of Operations

Company Overview:

Maximus Auto Group (MAG) is a leader in auto protection, backed by more than a decade of trusted product service. As a national administrator and product service provider, we understand and appreciate the value that automobile dealerships find in delivering quality service to their customers. We provide clients with a full line of value-added, low-cost vehicle protection products.

Position Overview:

Multi-functional role responsible for claims processing as well as contract administration.  This role will wear multiple hats and requires a great deal of multi-tasking ability.

 Essential Duties and Responsibilities:

  • Process claims from start to finish and ensure customers are given the highest level of customer service. This includes but is not limited to:
    • Claim entitlement
    • Adjudication
    • Dispatch
    • Rate quote research
    • Re-dispatching when needed
    • Follow-up as needed
    • Part and labor rate negotiations
  • Adjudication of claims based on terms and conditions as well as research in pricing for parts or labor to be performed.
  • Provide contract cancellation quotes and process cancellation request.
  • Assist with contract entry as needed.
  • Assist with general administrative tasks.
  • Managing and distributing incoming faxes from fax server.
  • Assist with customer service requests.
  • Assist with supply order requests.
  • Contract batch creation.
  • Other duties as assigned.

Reporting to this Position are:


Essential Knowledge, Skills, and Abilities:

  • Ability to read and interpret terms and conditions.
  • Team player with a positive can-do attitude.
  • Ability to show empathy when appropriate.
  • Must have good communication skills to communicate with customers both over the phone and electronically through email or our mobile smartphone app.
  • Must have good grammar and spelling when documenting, communicating in writing, and inputting data entry.
  • Basic understanding of smartphones and how mobile apps work.
  • Must be able to type and use a keyboard proficiently.
  • Must have basic computer understanding of the following programs:
    • Windows
    • Microsoft Outlook
    • Microsoft Word
    • Internet Explorer
    • Microsoft Excel
  • Ability to work with multiple personalities, to be flexible with changing priorities, and to be comfortable working with minimal supervision.
  • Ability to quickly understand how long things take to do, and to effectively organize and prioritize tasks.
  • Ability to manage heavy workloads and projects, many on a time-sensitive basis, while still maintaining accuracy and strong attention to detail.

Beneficial Knowledge, Skills, and Abilities:

  • Strong understanding of service contracts and how they work is a plus.
  • Prior experience with salesforce is a plus.
  • Experience working with automotive dealers is a plus.
  • Knowledge or experience with automotive service is a plus.

Education/Experience Requirements:

  • High School graduate or higher.
  • 3+ years of experience with claims processing preferred.
  • 5+ years of experience with customer service type interaction roles.
  • Experience with administrative office work and data entry preferred.
  • Solid employment record with strong tenure at each company worked.